Account and product support
For sign-in problems, question generation errors, language issues, or feature feedback, describe what you expected and what happened. Screenshots are welcome if they do not contain confidential information.
Billing and refunds
For a duplicate charge, billing error, cancellation, or refund request, include the account email and the date and amount of the charge. Payment-card details are handled by Stripe; do not email the full card number.
Privacy, copyright, and AI content
Use the same address to request access or deletion, report material you believe infringes your rights, or flag harmful or incorrect generated content. We may request enough information to verify the account or identify the affected content.
Response channel
Support email: support@questionready.com. Operator: Jing Li. We aim to acknowledge ordinary support requests within five business days; legal deadlines and urgent security reports are handled according to applicable law and risk.